All dehumidifiers purchased through AVAHUM’s official store come with a 1-Year Full Warranty plus a 5-Year Limited Warranty. At AVAHUM, we stand firmly behind the quality of our units and are dedicated to supporting our customers.
Within the warranty window, AVAHUM reserves the sole right to select the appropriate remedy for valid warranty claims. Depending on each unique situation, support under warranty may include one or more of the following options:
• Remote technical guidance and fault troubleshooting
• Replacement component shipment
When applicable, AVAHUM may pick one final remedy only (not both) at its discretion from the two choices below:
• A replacement unit of the identical model; if the original model is out of stock, a comparable alternative model will be provided.
• A full or partial refund. The refund amount will be determined by AVAHUM after considering factors including the type of defect, product age, prior usage history, repairability, estimated repair expenses and other relevant circumstances.
Should AVAHUM settle a warranty claim via a full or partial refund as the final resolution, this refund closes the claim completely. Once the refund has been processed, the product will no longer qualify for any further warranty coverage or additional warranty requests.
This clause does not apply to compensation for transit damage, goodwill settlements, price adjustments, promotional credits or other reimbursements that AVAHUM has not explicitly designated as a final warranty resolution.
Any replacement unit issued under this Limited Warranty carries coverage only for the remaining warranty term of the original product. Receiving a replacement does not reset, renew or extend the original warranty period.
5-Year Limited Warranty for the Refrigeration System
The hermetically sealed refrigeration assembly, consisting of the compressor, condenser and evaporator, is protected against defects in materials and workmanship for five years starting from the original purchase date. For coverage years 3 through 5, only eligible replacement parts are covered. Labor fees, shipping charges, installation costs and other service-related expenses are excluded.
Warranty Support Process
Many common malfunctions can be fixed by swapping out individual parts. AVAHUM products are engineered with service accessibility in mind. Our customer support team can share step-by-step instructions to help users safely run basic diagnostics or complete simple part replacements.
Based on the nature of the issue, available warranty support may include:
• Remote diagnostic assistance
• Shipment of replacement parts
• Instructional guidance for installing new components
• Product replacement where appropriate
• Refund issuance only when alternative warranty solutions are not reasonably feasible
Our priority is to deliver a practical, efficient solution to restore your dehumidifier to normal operation as quickly as possible. AVAHUM retains the authority to select the most suitable resolution based on the defect type, product condition, active warranty status, part availability, technical feasibility and overall cost efficiency.
Covered Items
This warranty applies to manufacturing defects in materials or workmanship that arise under regular use throughout the applicable warranty term.
Exclusions from Warranty Coverage
Damage or issues stemming from the following scenarios are not covered:
• Ordinary wear and tear from routine use
• Improper setup, operation, maintenance or storage
• Misapplication, abuse, neglect, accidental damage, unauthorized alterations or unapproved repairs
• Power surges, incorrect input voltage, flood damage, fire, lightning strike, freeze damage, corrosion and other external hazards
• Failure to follow the guidelines laid out in the product manual
• Cosmetic blemishes that do not interfere with the unit’s functionality
• Consumable components and accessories subject to routine wear
How to Submit a Warranty Request
Send an email to support@avahum.com and include the information listed below:
• Proof of purchase, such as an order confirmation, sales receipt or invoice
• Product model number
• Serial number
• A detailed description of the problem
• Photos or video evidence upon request
Warranty service requires valid proof of purchase from AVAHUM or one of its authorized sales partners. Items bought from unapproved resellers, secondhand marketplaces or unofficial resale channels are ineligible for direct factory warranty support from AVAHUM.
Warranty claims should be submitted promptly once a defect is discovered.
Our support team may ask you to complete preliminary troubleshooting before approving warranty action. Failure to cooperate with reasonable diagnostic steps, information requests or documentation requirements may result in forfeiture of warranty eligibility.
Customer Obligations
To receive warranty assistance, you may need to:
• Provide accurate product and purchase details
• Carry out basic troubleshooting following guidance from our support team
• Submit photos, videos or other supporting documentation of the reported issue
• Install supplied replacement parts by following AVAHUM’s instructions where applicable
• Return defective parts or the full unit if requested
Warranty Restrictions
• This warranty extends exclusively to the original buyer and is non-transferable.
• Valid proof of purchase from AVAHUM or an authorized sales channel is mandatory.
• Units that have received a full refund lose all warranty rights.
• Replaced or repaired products remain covered only for the leftover duration of the original warranty.
• Warranty service does not guarantee a full unit replacement in all cases.
• AVAHUM may require return of faulty parts or the defective unit prior to sending out replacement components, replacement units or processing refunds.
Limitation of Liability
To the fullest extent permitted by governing law, AVAHUM shall not be held liable for indirect, incidental, special or consequential damages arising from the use of the product, or inability to use it. This includes, without limitation, property damage, loss of use, lost revenue and business interruption.
Certain jurisdictions prohibit the exclusion or limitation of incidental or consequential damages. In such regions, this liability limitation may not apply to you.
