AVAHUM Shipping Policy
At AVAHUM, our goal is to give customers dependable and efficient shipping options so that orders arrive on time and without unnecessary delay.
Shipping Details
Orders shipped to addresses within the contiguous United States qualify for free standard shipping. This free shipping option is applied automatically when you check out.
Please note: We currently do not offer shipping to Alaska, Hawaii, Puerto Rico, or international destinations.
Although we do not offer retail delivery to other countries, we do accept bulk customized orders. International customers are welcome to inquire. If you are interested, please contact us at support@avahum.com.
Carrier Options
We use major carriers such as UPS, FedEx, the United States Postal Service, and various freight companies. Andte will determine which carrier is most appropriate for delivering your order safely and efficiently.
Processing and Tracking
In most cases, products are shipped within 1–2 business days after successful payment. Please allow an additional 1–2 business days for the carrier to provide tracking information. We will update shipping details as soon as possible, usually within 2–4 business days after payment. After the shipping information has been updated, you will receive a shipping confirmation email with tracking details.
Where Orders Ship From
Orders are shipped from our warehouse in the United States to help customers receive their products more quickly.
Delivery Timeframe
Expedited shipping is not available at this time. Delivery generally takes 5–7 business days. However, delivery time may vary because of circumstances outside our control, such as weather conditions or carrier delays.
P.O. Box Deliveries
We are sorry, but we cannot ship any products to a P.O. Box. To help ensure your order is delivered as quickly and efficiently as possible, please provide a physical shipping address.
Changing Your Order or Shipping Address After Submission
If you need to update your shipping address, please contact the AVAHUM customer service team immediately at support@avahum.com with your updated address. If your order has not yet shipped, we will make every effort to update the shipping address. If your order has already shipped and you still need an address correction, we recommend using a carrier-provided service such as FedEx Delivery Manager to update your address or make other delivery arrangements directly with the carrier.
Order Not Shipped After 2 Days?
We understand that you are eager to receive your order, and we apologize for any shipping delays. Please consider the following:
First, please confirm that your order was paid successfully. In some cases, your bank may delay payment for various reasons. If payment is not the issue, please contact the AVAHUM customer service team at support@avahum.com to check your order status. Although we aim to ship orders within 1–2 business days, please note that tracking information may take an additional 1–2 business days to become available from the carrier.
Please also keep in mind that shipping may be affected by unforeseen circumstances beyond our control. If you have not received an order status update, it is possible that the shipment has already been arranged but the status has not yet been updated. In that case, please contact the AVAHUM customer service team for further assistance.
Damages
Please inspect the packaging of your item(s) upon arrival. If you notice any damage, record it when signing for delivery or decline to accept the delivery. If you accept delivery, you must immediately take photos with your smartphone or camera of the damaged packaging or the products inside the packaging. If your item(s) arrive damaged, please send photos to support@avahum.com and then visit our Returns page. If any items are missing from your delivery, please contact us by email or phone at support@avahum.com.
