30-Day Return Policy
We accept return requests within 30 days of delivery. To initiate a return, email us at support@avahum.com with your order number, and we will provide detailed return instructions. Returns must be authorized in advance; items sent back without an approved Return Authorization (RA) may be refused or returned to the customer at the customer’s expense.

Return Eligibility & Condition
To qualify for a refund, returned items must arrive at our distribution center in “Like New” condition, with all original packaging, accessories, manuals, and boxes included. “Like New” means the item shows no visual signs of wear. Our warehouse team will inspect all returned items and determine whether they meet these conditions. Items showing signs of wear or damage caused by use will not be accepted, and no refund will be issued.

Return Shipping Responsibility

Where an item is incorrect, incomplete, damaged, or confirmed defective, AVAHUM reserves the right to request photos, videos, or other supporting documentation to verify the issue before authorizing a return.

Refund Timing & Restocking Fee
Refunds will be issued within 5 business days after the returned item is received and inspected at our warehouse. Refunds are made via the same payment method used for the original purchase. 

Damages

If a product arrives damaged, you must note the damage when signing for delivery and email photos to support@avahum.com on the day of delivery.

To help us determine whether the damage occurred during transit or is a product quality issue, comprehensive photographic evidence is required. This evidence must include:

Photos of the outer packaging: Show both the overall condition and any specific signs of damage (e.g., dents, tears, crushing, or water stains).

Photos of the damaged item: Show the condition of the inner packaging and the specific damage to the product itself.

Responsibility Determination: If the outer packaging is intact but the item is damaged, it will be treated as a product quality issue. If the outer packaging shows visible damage, it will be processed as transit damage. Please retain all original packaging and the damaged item until your claim is fully resolved. Items that become damaged after use are non-refundable unless covered under warranty.

Note on Shipping Protection: If you have purchased Seel Worry-Free Shipping protection, and your package is lost in transit or the item is damaged during shipping, please file a claim directly with Seel. You will need to provide the photographic evidence mentioned above as part of your claim.

Cancellations
To cancel an order, contact our customer service team immediately to avoid return shipping fees. Cancellations received before shipment will receive a full refund, issued within 3 business days of cancellation. Orders canceled after shipment will follow our 30-Day Return Policy and are subject to return shipping costs.

Policy Scope
This policy applies only to orders placed directly on the official AVAHUM website. Products purchased through Amazon, Home Depot, Walmart, Lowe’s, or any other authorized retailer are subject to the return and refund policies of the original place of purchase.

Additional Notes
If a specific vendor or product does not support this return policy, this will be noted in the product description or product-specific return information. Certified pre-owned or used products are not eligible for return. AVAHUM sells only to purchasers who intend to use the item(s) for the duration of their economic life. Orders purchased for “one-time use” or temporary use are not eligible for return under any circumstances. This includes, but is not limited to, orders intended for trade shows or conference venues, orders purchased by promotional companies, and orders purchased by trade show facilitators.

For questions about shipping or returns, contact us at support@avahum.com.