FAQ
Where do you ship from?
We ship from our US-based warehouse. Our US-based warehouse typically processes orders within 2 days, and we strive to ensure that your order arrives within 5-7 business days.
What is the warranty period?
We offer a 30-day return and exchange policy, along with a 1-year full warranty and 5-year limited warranty on the refrigerant system.
How do I contact customer support?
You can reach us via email. We typically respond within 1-2 business days.
What should I do if my dehumidifier has a problem?
If you encounter any issues with your dehumidifier, please first check for common issues such as incorrect plug connections, clogged air filters, or operating temperature range. If the problem persists, please reach out to our customer service team at support@avahum.com with a video or photo of the issue. Our team is always available and eager to assist you.
How do I cancel my order?
To cancel an order, please contact customer service at support@avahum.com before 1:00 AM ET on the day of your order.